It was not true, after over a month I am still chasing the items or a refund. You can be certain that youre talking to the right person at the right time. I'm very disappointed and will not order from them again. 21/11/22 I received a few emails from customer services, they explained they were based in Italy, and how long delivery takes, they then said where my parcel was. Its very clear I have not received the order, the tracking on evri very clearly states that it has not been delivered. 2023 Trustpilot A/S. Poor customer service. I am really disappointed and sad. - I have pictures of all of it if needed. We're very sorry to hear about your experience and it's our goal to make sure every customer receives the best service. I have sent multiple emails and they still refuse to send me my items. The issues they currently have are pretty simple to fix in principle and I think Calzedonia deserves much better management of their online store, especially if they are to compete with the growing online retail business.First, the good: I've been a fan of Calzedonia tights since I find them to be very durable and well worth the money in quality. Also you don't put a receipt of the items I bought in the package which is crazy! Check brand ratings, share Calzedonia customer experience at Kazan.io! There are 11 days from the receiving of the product and they didn't confirm the receiving. I'm very disappointed and will not order from them again. Why are you not refunding me ? I called the store and they told me there was no manager at the store and the district manager is never at that location so they would take a message and call me back after three times of this, I finally got the district managers number. I try and speak to different live chat agents/tried calling, no one will let me speak to a supervisor and they say they have "procedures" yet they can't tell me what my statuory rights are i.e. I'll be looking at my legal rights next. I am still not best pleased about the technical error, as my following order is most probably also affected, but hopefully this won't be repeated in future. I do a lot of online shopping and always check my details so I know I have not provided incorrect information - the billing address is my correct address.I have tried numerous times to contact customer services and have been kicked off online chat after waiting in a queue for over an hour. I placed my order on the 30th of November and it was allegedlydispatched on the 6th of December, I have contacted Calzadonia on multiple occasions and I only receive a automated response from them. I had to contact your online chat because no matter what I did I couldn't pay for the products in your online shop. Companies can ask for reviews via automatic invitations. You may experience some delay in order processing and shipping during holidays and sale You have the choice between two I assumed because it was an online UK shop, that products came from the shop. In the final stage of your purchase, you Hermes have had the parcel out for delivery about 8 times in total, but always to the random incorrect address that Calzedonia has acknowledged is incorrect but hasnt fixed. Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. Ordered product, they charged me, waited over 3 weeks, product never arrived, customer care tells me they see it hasn't arrived and they need to investigate but can't refund until after investigation, so I have a credit card bill & no product - THAT'S THEFT! 60% Off. Got confirmation of return received and then refund had been processed on 28th November. Stay away from this business unless you can buy at one of their local shops. We'll send you a link to reset your password. At Calzedonia Customer Satisfaction Team. Beware! That was November 2022. No wonder people say you are a scam. your order but we will always strive to respect the time frames given. I ordered on the 3rd of January it is now the 12th of January and they randomly decided to cancel order - saying it cant be shipped??! We use dedicated people and clever technology to safeguard our platform. Honestly, so much wasted time and money. I have called customer service multiple times and the response is always that the returns were received and approved, but there is an issue with the refunds and I should have 'a little more patience'. We will resolve your issue as soon as possible as promised in our email correspondence. Now, its just unfriendly staff, who have no brand knowledge, and do not want to be working there, neither care about providing professional customer service, sad because at other Calezedonia locations such as: Sture Gallerian, the staff does provide a 5 stars costumer service, and they do go beyond for their costumers, with professionalism, and kindness like it should be. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I sent pics to the customer service and they simply play dumb. Hi SE,Were sorry to hear about this issue.We confirm that we have contacted you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. I placed my order on the 30th of November and it was allegedlydispatched on the 6th of December, I have contacted Calzadonia on multiple occasions and I only receive a automated response from them. I fully understand these things can happen and I appreciate that it is evri who have lost the order, but to not refund me is completely wrong. I bought a pair of glitter sheer thights from the latest collection from a Calzedonia store in France a week ago and when I opened the package the tights had tiny holes on the line they were folded. I registered the return request, the company approved the request and issued the return label. Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. Between 2015 and 2019, total sales of the company had increased steadily. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. 60% off Sale items. I added an order, they charged my credit card. However, when I went to pay, I was informed that they were not cumulative. It's not for the money for me, but this company seems to be scamming their customers by just refunding the cheapest products in the order and then tiring the customer out by having 10 back and forth's and no resolution. I love their designs and I've been buying their swimsuits for several years, but this year I'm having a nightmare with my returns. Overview. Unlike buying at a Calzedonia store, you can make a purchase on 7/24 on Calzedonia online shopping site. All returning items must be unworn and in sale-able condition. Local Customer Care Number. Your email address is already associated with a social media profile. visit the Returns and Hi, Jillian,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Hi, Mika,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. By signing up, you agree to the not registered with Calzedonia.com, you Privacy Policy. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Log in with your social media profile or enter your email address here. Worth service.Never again, Hello Natali! Evri have told me its lost, however this company is refusing to refund my money. Hi, JC,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. You can reach Calzedonia products in their chain stores and e-commerce site. case, you will have Hi, Ana,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I havent received my order nor have they bothered to get back to my emails. When I asked customer Sevices, they answered after a week. This is worst online purchase experience !!!! Resolver is free. It is effortless to become a Calzedonia member. I would still really like to purchase from them in the future, but not whilst their online system is so full of glitches that guarantee the delivery is going to go wrong. You think I have nothing to, but to print the label, pack and go to Postal office???!!! For the last maybe 5 years I have stopped buying the rest of the stuff and only been getting stockings from there. On behalf of the entire Calzedonia team, we apologize again. It was not true, after over a month I am still chasing the items or a refund. Thank you for contacting us.We're very sorry to hear about your experience. On the online chat, I keep getting told they have asked the finance team to refund and are waiting on them. The first time I thought maybe I wrote my postcode wrong and it was my fault, so I was very careful in the next order to correctly write down my address - the same issue happened again! 3 months!! Information provided by various external sources. Find out how we combat fake reviews. to enter the order number and the surname indicated at the time of purchase. Hi, Karen,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. They are not set up to deal with online presence yet - stay clear. !Furthermore, I did never received the confirmation email. Express shipping is $25. ?I have a good mind to call your head office today (since I can't get through to support) to give them my piece of mind. Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. They will steal your money!The worst customer service. I got reply to wait, no resolution, no timeline, additionaly case closed. We will be back soon! We also offer FREE standard shipping for customers who select pickup in store delivery Like others on here I noticed that the delivery address is incorrect - a strange combination of my actual address and another but with an incorrect postcode. Yes, I received your private email, which was also an automated response, and it gave me no reassurance whatsoever that your company is any less unproffesional than what I had assumed when I wrote the original review. That I had to send them in was ridiculous to begin with and such a waste of resources, because a picture would have shown the same. receive my refund within X working days. It goes against our guidelines to offer incentives for reviews. Consumer guides, newsletters, surveys and more! )Customer service did eventually reply to my first email stating that they were sorry for the inconvenience and that the issue wouldn't happen again, but despite this, the wrong address problem has occurred again. Nonsense! Will not be wasting anymore money for the poor quality. Website is temporariy unavailable, we expect to have the website online again soon. CHRISTMAS EVE 24 DEC A HUGE CON, DON'T ORDER ONLINE WITH THEMThey added that they'd get in touch with me, they haven't lol so don't be fooled into thinking they have helped me !! A misserable 10% off, what a joke. . On behalf of the entire Calzedonia team, we apologize again. Standard shipping is $9. Discover Calzedonia's collections for Women, Men and Children WOMEN MEN KIDS Customer Service Frequently asked questions Orders Deliveries Returns and Refunds Payments Gifts Loyalty Account F.A.Q. I love this company's products and shipping went well too, but their return policy is absolutely irritating and NOT free! Hello Sharon! since August!!! Calzedonia Customer Care Support Team. Frustrated!!! Find out how we combat fake reviews. Here are 8 tips for writing great reviews. Hi, JC,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Wed love to make this up to you. and , For the next order I tried going on the online chat, but I was kicked out twice after queuing up for quite a while. Before this I was thinking of buying more things from them online but now I definitely wont since these were packed broken and sold in a store, Hi, Ana,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. 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